Triage Tech Job – Bloomington, MN

Triage Tech Job – Bloomington, MN

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Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 



MN Eye Consultants is currently hiring for a part-time (.5 FTE) Triage Tech for our Bloomington clinic. 



SUMMARY

The Triage Technician is a dual clinical role with primary functions split between handling patient phone calls and triaging ocular concerns to determine the urgency of clinic visits, and performing measurements and tests as part of the patient work up necessary for the provider to determine a diagnosis and provide treatment.



ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Phone Triage-Specific
  • Triage patient phone calls, answer questions and resolve concerns as directed by the provider to achieve patient satisfaction.
  • Determine the urgency for a clinic visit, if at all, and schedule patients accordingly.
  • Properly document all calls using the Patient Communication log in the Electronic Health Record (EHR).
  • Initiate tasks via EHR when necessary to enlist the assistance of other team members to resolve the patient’s request and/or concern.
  • Accurately complete medication refill requests obtained via fax, phone call, and patient portal.
  • Other phone-specific duties as assigned.
JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation.  The requirements below are representative of the minimum knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 



EDUCATION AND/OR EXPERIENCE
  • High school diploma or equivalent plus one-year certificate from college or technical school.
  • 1+ years’ experience as an Ophthalmic Technician, preferably working in a surgical practice. 
  • Comprehensive knowledge and proficient use of EHR system preferred.
  • Knowledge of medical terminology preferred.
About Us:

At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.



MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com 



Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 
Key Words: Licensed Practical Nurse, LPN, CMA, Certified Medical Assistant, Medical Assistant, Ophthalmic Assistant, Ophthalmic Tech, Ophthalmic Tech/Assistant, Ophthalmic Medical Assistant, Ophthalmology Assistant, Ophthalmology Technician, Ophthalmology Technologist, Optometric Tech, Optometric Assistant

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Casual Float Ophthalmic Technician I/II Job – Bloomington, MN

Casual Float Ophthalmic Technician I/II Job – Bloomington, MN

Apply Now

Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 



MN Eye Consultants is currently hiring for a Casual Float Ophthalmic Technician I/II.  You must be willing to travel to all locations: Bloomington, Minnetonka, Woodbury and Blaine.



Position Summary:

This position is responsible for performing measurements and tests that provide the physician with the information needed to arrive at a diagnosis and to prescribe treatment. This position primarily works with Doctors of Optometry but may see patients for any MEC provider within their skill-set.



Essential Duties and Responsibilities:
  • Welcome and acknowledge all patients and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation.
  • Obtain complete patient histories including chief complaint, past ocular/medical history, family medical/ocular history and history of allergies and medications.
  • Perform and document subjective and objective ophthalmic testing efficiently to provide basic information necessary for ophthalmic examinations. This includes but is not limited to: history, visual acuities, lensometry (manual and auto), refractometry, keratometry (manual and automated), visual fields, tonometry, assisting with office procedures
  • Educate patients regarding diagnostic testing and their clinic visit
  • Open and close exam rooms, ensure all equipment is clean and ready for the doctor; stock all necessary supplies
Qualifications:
  • High school diploma or equivalent
  • Minimum of 1 year of direct patient care experience within an eye clinic or Medical Assistant, Nursing Assistant or LPN experience
  • Optometry or Ophthalmology experience preferred but not required
About Us:

At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.



MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com 



Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 
Key Words: Licensed Practical Nurse, LPN, CMA, Certified Medical Assistant, Medical Assistant

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Regional IT Director Job – Bloomington, MN

Regional IT Director Job – Bloomington, MN

Apply Now

At Unifeye Vision Partners (UVP) our mission is simple: to partner with leading eye care practices and support them in their quest to improve the quality of their patients’ lives. We are building the leading, nationally recognized integrated eye care community in the country through these partnerships and our commitment to upholding our mission and core values.
 
SUMMARY
The Information Technology (IT) Director is responsible for leading and managing the IT function across the designated region for all aspects of IT services. Oversight includes planning for IT services necessary to support organization priorities and goals, implementation of new capabilities, project and IT department leadership, support of current operations, and IT system performance and services to meet the operational and team member needs.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Uses knowledge of systems analysis, workflow planning, clinical and business requirements, and translates them into functional specifications and delivery of IT services. IT service functions include telephones, network, server, workstation, wireless, other related infrastructure services and PM/EMR performance.
  • Manages an IT helpdesk and Helpdesk Software system. Acts as escalation point for the IT team and leverages external resources as needed.
  • Manages all software applications, including reporting functions.
  • Manages system integration and data sharing across systems.
  • Leads and develops teamwork across the organization for the design, build, implementation, and support of the electronic medical record and practice management systems.
  • Leads complex implementation projects across multiple departments and multiple locations.
  • Communicates effectively with team and with all levels of team members across the organization; anticipates their needs when possible.
  • Communicates effectively with end users that is timely, provides clarity, and with the ability to translate technical terminology for non-technical audiences.
  • Prepares team members to adopt new workflows and tools and uses change management leadership skills in the execution.
  • Manages operations and contingency planning for IT.
  • Uses evaluation and quality measures to monitor service effectiveness as well as the application of Healthcare IT best practices.
  • Manages service agreements and contracted service providers; communicates effectively with service partners to maintain productive working relationships. 
  • Applies current and evolving IT security standards, applicable privacy laws, HIPAA, and Meaningful Use standards.
  • Works closely with the Revenue Cycle team to ensure performance and workflow are maintained.
  • Fully develops and manages the regional budget with the SVP, IT.
  • Creates a high-performance IT team, including direction and support for IT team and direct reports. Identifies performance issues and seeks resolution.
  • Manages key projects for the SVP, IT and represents IT for CGB meetings.
  • Other duties as assigned. 
 
SUPERVISORY RESPONSIBILITY
This position will manage a team that could include Help Desk, Clinical System Analysts, and System Engineers.
 
JOB QUALIFICATIONS
  • Bachelor’s degree (B.A.) from a four-year college or university.
  • 5-10 years related experience and/or training required with 3 years in a leadership role.
  • Patient care/clinic operations and electronic medical records systems experience a must.
  • Excellent project management skills.
  • Demonstrated ability to identify value and benefits of technology.
  • Openness to coaching and ability to learn quickly.
  • Knowledge of and experience with IT security standards, applicable privacy laws, HIPAA, and Meaningful Use standards.
  • Act in a manner of integrity which is consistent with UVP’s core values, demonstrating respect for the company and its team members, while maintaining a constant focus on meeting and exceeding customer expectations.
  • Technical Skills Required:
    • Background in implementation and support of networks and equipment.
    • Experience in deploying Cloud systems (AWS/Azure/Google).
    • Exchange/Active Directory/DNS/DHCP Administration.
    • Windows Server Administration.
    • Microsoft SQL server support and basic administration.
    • Experience in environment with EMR and Practice Management systems.
 
EDUCATION AND/OR EXPERIENCE
Bachelor’s degree (BA/BS) from four-year college or university, and five-ten years’ related experience and/or training, or equivalent combination of education and experience. 
 
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
 
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Medical Billing Specialist Job – Bloomington, MN

Medical Billing Specialist Job – Bloomington, MN

Apply Now

Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 

Unifeye Vision Partners is currently hiring for a full-time Medical Biller. This position can be hybrid or remote.  

SUMMARY
Performs various business office functions including but not limited to actively working Accounts Receivables, processing of insurance claims, electronic billing, posting of payments, timely account follow-up, collecting patient balances and setting up payment plans, answering patient questions on the phone along with end of day and month end balancing in accordance with business office policies and procedures to strengthen our Revenue Cycle.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Knowledge of the A/R process and works aging reports according to supervisor direction.
  • Process and submit pending insurance claims in accordance with billing guidelines and department procedures including follow up.
  • Troubleshoot claims and work with third party payers as well as patients to resolve the billing. This includes submitting corrected claims and creating appeal letters.
  • Posting of remittances from third party payers along with patient payments.
  • Collections of patient balances in accordance with collection procedures.
  • Analyze reimbursement audits to ensure transaction processing accuracy.
  • Provide customer service while addressing patient billing calls; resolves issues to meet patient needs or requirements in a timely and proactive manner.
  • Ensure daily balancing of posted charges and transactions.
  • Ability to navigate through and understand the Electronic Practice Management and Electronic Health Records (NextGen).
  • Processing of correspondence and filing in a timely manner.
  • Participate in regular team meetings; provide positive feedback and suggestions.
  • Other duties as assigned.
JOB QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation.  The requirements below are representative of the minimum knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 

EDUCATION AND/OR EXPERIENCE

  • Associate’s degree (AA) from two-year college or technical school preferred; and/or equivalent experience.
  • Three or more years’ experience in Medical and Insurance Billing, including knowledge of health insurance plan benefits and medical policies, ICD-10 and CPT codes.
About Us:
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.

MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com 

Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply Now

Ophthalmic Technician I Job – Bloomington, MN

Ophthalmic Technician I Job – Bloomington, MN

Apply Now

Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 
 
MN Eye Consultants is currently hiring for a full-time (1.0 FTE) Ophthalmic Technician I for our Bloomington clinic. 
 
Location/Schedule:
This position will work Monday-Friday, between 7:30am-5:00pm. May require an occasional 1/2 day on Saturday (1-2 times per year). The home base of this position is the Bloomington clinic, but may be scheduled to work shifts at the other MEC locations as needed (Blaine, Minnetonka and Woodbury). 

 
Position Summary:  
The Ophthalmic Technician is responsible for performing measurements and tests that provide the physician with the information needed to arrive at a diagnosis and to prescribe treatment. This position primarily works with the Ophthalmologists but may see patients for any MEC provider within their skill-set.
 
Career Path:
The rewarding Ophthalmic Technician career path at Minnesota Eye offers advancement opportunities, on-the-job training, free courses for Continuing Education credits, and a healthy work-life balance. At MEC, we promote and encourage growth. Team members can work to advance from COA to COT, COMT and even OSA and will be supported on this journey.
 
Essential Duties and Responsibilities:
  • Open exam rooms at the beginning of the shift, ensure all equipment is clean and ready for the doctor
  • Obtain complete patient histories including chief complaint, past ocular/medical history, family medical/ocular history and history of allergies and medications.
  • Perform and document subjective and objective ophthalmic testing efficiently to provide basic and extensive information necessary for ophthalmic examinations. This includes but is not limited to: history, visual acuities, lensometry (manual and auto), keratometry (manual and automated) visual fields, tonometry, A-scan, B-scan, fundus photography, perform refractive surgery workup’s, assist with basic and complex clinical procedures
  • Acquaint all patients with the office procedures to which they will be exposed. Inform patients of the purpose of all tests personally performed and how they will be affected during the tests.
  • Assist in the maintenance and calibration of equipment
  • Assist with ongoing education and mentoring of staff
  • Stock all necessary supplies; clean all equipment and close down exam rooms at the end of the day
  • Regularly communicate and interact with Clinic Manager, MD’s, OD’s, and other members of the clinical team
Qualifications:
  • High school diploma or equivalent
  • 1-2 years of experience as an Ophthalmic Assistant or Technician
Certificates, Licensees and/or Registrations Required:
  • Basic Life Support within six months of employment
  • COA, COT or COMT preferred but not required
About Us:
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
 
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com 
 
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply Now

Triage Supervisor Job – Bloomington, MN

Triage Supervisor Job – Bloomington, MN

Apply Now

Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 



MN Eye Consultants is currently hiring for a full-time (1.0 FTE) Triage Supervisor for our Bloomington clinic. 



SUMMARY

The Triage Supervisor is primarily a triage role with functions split between handling patient phone calls and triaging ocular concerns to determine the urgency of clinic visits and on the rare occasion (to keep up on skills), performing measurements and tests as part of the patient work up necessary for the provider to determine a diagnosis and provide treatment. This role will also oversee and supervise the triage team. This individual will need to maintain a fast pace and function in a highly skilled, multitasking environment.



ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Triage patient phone calls, answer questions and resolve concerns as directed by the provider to achieve patient satisfaction.
  • Assist triage team members questions and support as appropriate.
  • Provide a higher level of accountability and quality control
  • Spot check/audit phone call recordings and provide feedback/educate team members as needed
  • Determine the urgency for a clinic visit, if at all, and schedule patients accordingly.
  • Properly document all calls using the Patient Communication log in the Electronic Health Record (EHR).
  • Initiate tasks via EHR when necessary to enlist the assistance of other team members to resolve the patient’s request and/or concern.
  • Accurately complete medication refill requests obtained via fax, phone call, and patient portal.
  • Review queues and status updates
  • Send communications to teams when help is needed
  • Assist and coordinate Urgent appointments via Microsoft Teams (Call Center).
  • Coordinate and triage ERFC’s (Via Email).  
  • View reports and look for improvements for efficiency
  • Provide stats once a month to the clinic manager and director of clinical operations for monthly board meeting
  • Set metrics and goals by monitoring Ring Central Live as well as Overall Business Analytics
  • Assist with doc-to-doc communications when referring providers call in
  • Other duties as assigned
SUPERVISORY RESPONSIBILITIES
Supervise the day-to-day operations of the triage team, including hiring, training and reviewing performance of staff.  Responsible for the overall direction, coordination and evaluation of the team.  Carries out supervisory responsibilities in accordance with UVP’s policies and applicable laws.  Includes, but not limited to, hiring, performance reviews, employee development, approving timecards, plans, assigns and directs work, pay recommendations, coaching, counseling, and discipline, addresses issues and concerns, facilitates conflict resolution, models UVP’s code of conduct and mission commitments always. 
 
JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation.  The requirements below are representative of the minimum knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 



EDUCATION AND/OR EXPERIENCE
  • High school diploma or equivalent plus one-year certificate from college or technical school.
  • 1+ years’ experience as an Ophthalmic Technician, preferably working in a surgical practice. 
  • Comprehensive knowledge and proficient use of EHR system preferred.
  • Knowledge of medical and ophthalmic terminology is preferred.
  • Previous ophthalmology experience highly preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Certified Ophthalmic Assistant (COA) certification preferred.


About Us:

At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.



MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com 



Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 
Key Words: Licensed Practical Nurse, LPN, CMA, Certified Medical Assistant, Medical Assistant, Ophthalmic Assistant, Ophthalmic Tech, Ophthalmic Tech/Assistant, Ophthalmic Medical Assistant, Ophthalmology Assistant, Ophthalmology Technician, Ophthalmology Technologist, Optometric Tech, Optometric Assistant

Apply Now

Ophthalmic Technician II Job – Bloomington, MN

Ophthalmic Technician II Job – Bloomington, MN

Apply Now

Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 
 
MN Eye Consultants is currently hiring for a full-time (1.0 FTE) Ophthalmic Technician II for our Bloomington clinic. 
 
Location/Schedule:
This position will work Monday-Friday, between 7:30am-5:00pm. May require an occasional 1/2 day on Saturday (1-2 times per year). The home base of this position is the Bloomington clinic, but may be scheduled to work shifts at the other MEC locations as needed (Blaine, Minnetonka, Minneapolis, and Woodbury). 

 
Position Summary:  
The Ophthalmic Technician is responsible for performing measurements and tests that provide the physician with the information needed to arrive at a diagnosis and to prescribe treatment. This position primarily works with the Ophthalmologists but may see patients for any MEC provider within their skill-set.
 
Career Path:
The rewarding Ophthalmic Technician career path at Minnesota Eye offers advancement opportunities, on-the-job training, free courses for Continuing Education credits, and a healthy work-life balance. At MEC, we promote and encourage growth. Team members can work to advance from COA to COT, COMT and even OSA and will be supported on this journey.
 
Compensation:
We offer a competitive starting wage and a comprehensive benefits package. This position is also eligible for a $1,000.00 hiring bonus with an 18 month service commitment.
 
Essential Duties and Responsibilities:
  • Open exam rooms at the beginning of the shift, ensure all equipment is clean and ready for the doctor
  • Obtain complete patient histories including chief complaint, past ocular/medical history, family medical/ocular history and history of allergies and medications.
  • Perform and document subjective and objective ophthalmic testing efficiently to provide basic and extensive information necessary for ophthalmic examinations. This includes but is not limited to: history, visual acuities, lensometry (manual and auto), keratometry (manual and automated) visual fields, tonometry, A-scan, B-scan, fundus photography, perform refractive surgery workup’s, assist with basic and complex clinical procedures
  • Acquaint all patients with the office procedures to which they will be exposed. Inform patients of the purpose of all tests personally performed and how they will be affected during the tests.
  • Assist in the maintenance and calibration of equipment
  • Assist with ongoing education and mentoring of staff
  • Stock all necessary supplies; clean all equipment and close down exam rooms at the end of the day
  • Regularly communicate and interact with Clinic Manager, MD’s, OD’s, and other members of the clinical team
 
Qualifications:
  • High school diploma or equivalent
  • 1-2 years of experience as an Ophthalmic Assistant or Technician
 
Certificates, Licensees and/or Registrations Required:
  • Basic Life Support within six months of employment
  • COA, COT or COMT preferred but not required
 
About Us:
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
 
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com 
 
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
Key Words: Licensed Practical Nurse, LPN, CMA, Certified Medical Assistant, Medical Assistant, Ophthalmic Assistant, Ophthalmic Tech, Ophthalmic Tech/Assistant, Ophthalmic Medical Assistant, Ophthalmology Assistant, Ophthalmology Technician, Ophthalmology Technologist, Optometric Tech, Optometric Assistant

Apply Now

Patient Service Representative Job – Bloomington, MN

Patient Service Representative Job – Bloomington, MN

Apply Now

Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 
 
MN Eye Consultants is currently hiring for a full-time Patient Service Representative for our Bloomington clinic. 

SUMMARY 
The Patient Service Representative is responsible for welcoming patients and visitors to MEC in a warm and friendly manner and helping to prepare for their visit. This includes problem resolution and assisting with paperwork including demographics, insurance information, and collecting co-payments and/or past due balances in a timely manner.

Location and Schedule:
This position is based at our Bloomington clinic but will be required to work shifts at other MEC clinics as needed (Blaine, Minnetonka, and Woodbury). The work schedule is an 8 hour day between the hours of 6:30am-5:30pm including a Saturday rotation. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Welcome patients and visitors in a warm, friendly, prompt manner as the first point of contact in the overall patient experience and assist with navigational needs and appointment scheduling.
  • Verify, obtain, enter and update patient demographics, insurance, referring physician, primary care provider, and other required fields as assigned. 
  • Assist patients with completion of pertinent forms including but not limited to medical history, patient agreement, workers compensation.
  • Collect patient payments for self-pay appointments, co-payments, outstanding balances, and fees for contact lens related items.
  • Daily cash reconciliation and posting of cash batch. 
  • Coordinate and assist patients with transportation needs.
  • Prepare patient charts in advance for both clinic and laser visits including printing fee tickets for add on appointments.
  • Prepare surgery and dry eye patient packets and laser post-op kits.
  • Distribute daily visit paperwork. 
  • Scan patient paperwork into the electronic health record.
  • Facilitate lobby safety and cleanliness as well as cleaning lanyards and badges.
  • Comply with established standards and protocols of MEC goals and objectives including compliance with HIPAA and PHI standards and protocols.
  • Other duties as assigned.
EDUCATION AND/OR EXPERIENCE
  • High school diploma/GED
  • 1-2 years related customer service experience 
  • Health care experience preferred

About Us:
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.

MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com 

Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply Now

Regional IT Director Job – Bloomington, MN

Regional IT Director Job – Bloomington, MN

Apply Now

At Unifeye Vision Partners (UVP) our mission is simple: to partner with leading eye care practices and support them in their quest to improve the quality of their patients’ lives. We are building the leading, nationally recognized integrated eye care community in the country through these partnerships and our commitment to upholding our mission and core values.
 
SUMMARY
The Information Technology (IT) Director is responsible for leading and managing the IT function across the designated region for all aspects of IT services. Oversight includes planning for IT services necessary to support organization priorities and goals, implementation of new capabilities, project and IT department leadership, support of current operations, and IT system performance and services to meet the operational and team member needs.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Uses knowledge of systems analysis, workflow planning, clinical and business requirements, and translates them into functional specifications and delivery of IT services. IT service functions include telephones, network, server, workstation, wireless, other related infrastructure services and PM/EMR performance.
  • Manages an IT helpdesk and Helpdesk Software system. Acts as escalation point for the IT team and leverages external resources as needed.
  • Manages all software applications, including reporting functions.
  • Manages system integration and data sharing across systems.
  • Leads and develops teamwork across the organization for the design, build, implementation, and support of the electronic medical record and practice management systems.
  • Leads complex implementation projects across multiple departments and multiple locations.
  • Communicates effectively with team and with all levels of team members across the organization; anticipates their needs when possible.
  • Communicates effectively with end users that is timely, provides clarity, and with the ability to translate technical terminology for non-technical audiences.
  • Prepares team members to adopt new workflows and tools and uses change management leadership skills in the execution.
  • Manages operations and contingency planning for IT.
  • Uses evaluation and quality measures to monitor service effectiveness as well as the application of Healthcare IT best practices.
  • Manages service agreements and contracted service providers; communicates effectively with service partners to maintain productive working relationships. 
  • Applies current and evolving IT security standards, applicable privacy laws, HIPAA, and Meaningful Use standards.
  • Works closely with the Revenue Cycle team to ensure performance and workflow are maintained.
  • Fully develops and manages the regional budget with the SVP, IT.
  • Creates a high-performance IT team, including direction and support for IT team and direct reports. Identifies performance issues and seeks resolution.
  • Manages key projects for the SVP, IT and represents IT for CGB meetings.
  • Other duties as assigned. 
 
SUPERVISORY RESPONSIBILITY
This position will manage a team that could include Help Desk, Clinical System Analysts, and System Engineers.
 
JOB QUALIFICATIONS
  • Bachelor’s degree (B.A.) from a four-year college or university.
  • 5-10 years related experience and/or training required with 3 years in a leadership role.
  • Patient care/clinic operations and electronic medical records systems experience a must.
  • Excellent project management skills.
  • Demonstrated ability to identify value and benefits of technology.
  • Openness to coaching and ability to learn quickly.
  • Knowledge of and experience with IT security standards, applicable privacy laws, HIPAA, and Meaningful Use standards.
  • Act in a manner of integrity which is consistent with UVP’s core values, demonstrating respect for the company and its team members, while maintaining a constant focus on meeting and exceeding customer expectations.
  • Technical Skills Required:
    • Background in implementation and support of networks and equipment.
    • Experience in deploying Cloud systems (AWS/Azure/Google).
    • Exchange/Active Directory/DNS/DHCP Administration.
    • Windows Server Administration.
    • Microsoft SQL server support and basic administration.
    • Experience in environment with EMR and Practice Management systems.
 
EDUCATION AND/OR EXPERIENCE
Bachelor’s degree (BA/BS) from four-year college or university, and five-ten years’ related experience and/or training, or equivalent combination of education and experience. 
 
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
 
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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