Senior Manager, Patient Access
The Senior Manager, Patient Access is responsible for the operations of Patient Access functions (Scheduling and Registration, Provider Schedules and Templates, Resource Allocation across clinic and ASC, and Health Information Systems) to ensure daily operations are maintained according to standards. Serves as the primary liaison to maintain and promote positive customer relations with patients, team members, leadership, and physicians. Reviews Patient Access performance to ensure timeliness, accuracy, safety, compliance and standards fulfillment while promoting and supporting the Patient Experience.
Critical responsibilities in this role include the achievement of annual and periodical goals for significant statistical indicators of patient access performance and support the organizations' overall financial performance. Will work to promote standardization and alignment with the overall vision of Leadership.
Essential Duties and Responsibilities
- Leads the development of process improvement projects and ensures resources and timelines adhere to the department budget.
- Establishes, maintains, and modifies work standards for all activities under direct control.
- Implements policy for best practices, standardization, and efficiency of patient access functions.
- Partners with Clinic and ASC Operations to adequately allocate resources and improve workflows on the front lines of direct patient care.
- Prepares required reports using statistically sound information, displaying content in an easily understandable format.
- Assesses availability of services lines by physician and geography and adjusts tactics accordingly to optimize access for patients and ultimately visit/case volume.
- Participates in leadership and physician meetings as necessary to represent Patient Access functions and processes accurately. Education physicians, physician teams and organizational associates regarding Patient Access requirements.
- Manages the Patient Access budget.
Education and Experience Required
- Bachelor's degree
- 5-10 years of progressively responsible experience in a health care facility
- Optometry or Ophthalmology experience preferred
- Experience with Scheduling and Registration preferred
Minnesota Eye Consultants is one of the premiere eye care practices in the nation. The team of providers at Minnesota Eye is comprised of sub-specialty trained surgeons, non-surgical ophthalmologists, fellowship trained optometrists, and physician assistants. Our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction and other total eye care or specialty offerings. With five Twin Cities locations and over 25 providers, we are committed to delivering both medical and surgical services in a convenient, community setting.
The culture at Minnesota Eye Consultants is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. With over 250 employees across all locations, we believe in One Team, All In. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
EEO/AA: Women, Minorities, and the Disabled are encouraged to apply.