Premium Service Counselor Job - Eastvale, CA

Pacific Eye Institute is subject to and required to follow the California Department of Public Health’s COVID-19 vaccine order, dated August 5, 2021, for healthcare facilities within the State of California.

It is a job requirement that any candidate who accepts employment with UVP be fully vaccinated by their hire date, subject to submission of documentation of a medical condition or a sincerely held religious belief, practice or observance that may be entitled to a reasonable accommodation that does not pose an undue hardship on the operation of the business.

New Team Members will be required to submit their COVID-19 vaccine record prior to their hire date.

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Unifeye Vision Partners is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at UVP is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 
 
Unifeye Vision Partners is currently hiring for a Premium Service Counselor, Eastvale, CA
 
SUMMARY

The Premium Service Counselor is responsible for driving premium refractive, cataract, and oculoplastics revenue across the Inland Empire Region. This role owns the performance, accountability, and expansion of the Premium Services program by increasing premium lens conversion rates, improving patient consultation effectiveness, and aligning physicians and clinical teams to revenue - focused objectives. This candidate is responsible for providing a positive experience for the patient, ensuring they are fully informed and comfortable with their financial decisions.

 
This is a performance-driven role requiring strong consultative selling skills, data-driven decision making, and the ability to influence clinical and operational stakeholders.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Own and grow premium lens conversion rates across assigned clinics.
  • Conduct patient consultations to improve presentation quality and closing effectiveness.
  • Implement standardized scripting and objection-handling frameworks.
  • Track, analyze, and report conversion rates by physician, counselor, and clinic.
  • Counsel patients and provide quotes for procedures and other options not covered by insurance. 
  • Collaborate with marketing and outreach to align lead generation with premium service growth.
  • Utilize suggestive selling and effectively present the benefits of to each patient as an individual. 
  • Follow up with converted and non-converted patients according to current office policy (follow-up calls, texts, emails). 
  • Track follow-up interactions using the current CRM system. 
  • Stay current on industry advancements and competitive positioning of premium services.
  • Be knowledgeable about the co-management process and understand its impact on the business. 
  • Ensure proper input of co-management fees into split pay or direct payment to co-managing OD. 
  • Collect and process payments when necessary. 
  • Maintain a pleasant and positive attitude when dealing with all patients. 
  • Work in conjunction with the surgery scheduling team.
  • Other duties as assigned.
 
 
KNOWLEDE/SKILLS/ABILITIES
  • Proven experience in consultative sales, medical sales, or elective healthcare services.
  • Demonstrated ability to influence physicians and clinical staff.
  • Comfortable discussing elective procedures and financial investment decisions with patients.
  • Strong analytical skills with ability to interpret revenue and conversion data.
  • High emotional intelligence and objection-handling capability.
  • Experience driving measurable revenue growth.
  • Team oriented 
  • Ability to act independently and use good judgement  
  • Bilingual a plus  
 
EDUCATION AND/OR EXPERIENCE
  • College degree and or equivalent experience including business-related courses (sales/marketing emphasis preferred).
  • Experience in a medical office (ophthalmology preferred) with extensive patient experience required.
  • A minimum of two years of sales experience required.
 
 
CERTIFICATES, LICENSES, REGISTRATIONS

  • None required

SUPERVISORY RESPONSIBILITY
This position has no direct reports or supervisory responsibilities.
 
JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation.  The requirements below are representative of the minimum knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
 
 Pay Range $70,000 -$80,000
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Unifeye Vision Partners