Patient Service Representative Job - Upland, CA

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PACIFIC EYE INSTITUTE is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at PEI is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 

Pacific Eye Institute is currently hiring for a Full-Time Patient Service Representative.

This non-exempt position will work Monday-Friday with shifts varying from early morning to early evening.  The position is located in Upland, CA  and may require occasional travel to other work sites as needed.  

Position Summary
We are seeking a friendly, compassionate, and organized Patient Service Representative to join our growing healthcare team. In this role, you will work at the front desk of our medical office and provide assistance to our patients and other visitors.  You will be responsible for corresponding with patients, maintaining the organization of our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.

Essential Responsibilities
Greet patients, vendors, pharmaceutical representatives, and other visitors to our medical office in a warm and friendly manner
Answer patient questions and provide assistance and directions when necessary
Respond to emails that arrive using our general office email address
Utilize our medical office software to schedule new and follow-up appointments for our patients
Register new patients and update necessary records
Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
Process patient payments in office
Maintain confidentiality of all patient records
Ensure that the waiting room environment remains quiet, calm, and welcoming
Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner
Other duties as assigned
Supervisory Responsibilities

High school diploma or equivalent
Minimum of 1 year of experience working in a medical practice front office setting
Bilingual (Spanish) Preferred
Data Entry Skills
Friendly and compassionate disposition
Excellent organizational and time management skills
Strong interpersonal communication skills


We offer a competitive starting wage and a comprehensive benefits package available to full-time positions.

About Us:
Pacific Eye Institute has been providing specialty eye care to the Inland Empire since 1981. Today, Pacific Eye Institute is one of the most comprehensive ophthalmic care facilities in the Inland Empire, with a team of 20+ renown eye specialists offering a broad range of eye care services at 8 convenient locations. Our clinics are located in Barstow, Colton, Eastvale, Hesperia, Rancho Cucamonga, Temecula and Upland. Whether it’s a routine eye exam, inpatient eye disease care, or outpatient surgery, we have an eye doctor ready to serve you.

Pacific Eye Institute and Inland Eye Institute are now sister companies under Unifeye Vision Partners (UVP)! 
To view employment opportunities at all of our locations go to 

Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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