Patient Service Representative Job - Upland, CA

Pacific Eye Institute is subject to and required to follow the California Department of Public Health’s COVID-19 vaccine order, dated August 5, 2021, for healthcare facilities within the State of California.

It is a job requirement that any candidate who accepts employment with UVP be fully vaccinated by their hire date, subject to submission of documentation of a medical condition or a sincerely held religious belief, practice or observance that may be entitled to a reasonable accommodation that does not pose an undue hardship on the operation of the business.

New Team Members will be required to submit their COVID-19 vaccine record prior to their hire date.

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We are seeking a friendly, compassionate, and organized Patient Service Representative to join our growing healthcare team. In this role, you will work at the front desk of our medical office and provide assistance to our patients and other visitors.  You will be responsible for corresponding with patients, maintaining the organization of our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.
RESPONSIBILITIES AND DUTIES
 
  • Greet patients, vendors, pharmaceutical representatives, and other visitors to our medical office in a warm and friendly manner
  • Answer patient questions and provide assistance and directions when necessary
  • Respond to emails that arrive using our general office email address
  • Utilize our medical office software to schedule new and follow-up appointments for our patients
  • Register new patients and update necessary records
  • Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
  • Process patient payments in office
  • Maintain confidentiality of all patient records
  • Ensure that the waiting room environment remains quiet, calm, and welcoming
  • Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner
  • Other duties as assigned
JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation.  The requirements below are representative of the minimum knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
 
SUPERVISORY RESPONSIBILITY
None
 
KNOWLEDE/SKILLS/ABILITIES
Bilingual (Spanish) Preferred
Data Entry Skills
Friendly and compassionate disposition
Excellent organizational and time management skills
Strong interpersonal communication skills
 
 
EDUCATION AND/OR EXPERIENCE
  • High school diploma or equivalent
  • Minimum of 1 year of experience working in a medical practice front office setting
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