Patient Financial Advocate Job - Bloomington, MN

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Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 

MN Eye Consultants is currently hiring for a full-time Patient Financial Services Specialist within our Revenue Cycle department. This position is a hybrid position: work from home and in office (Bloomington).

SUMMARY
As a Patient Financial Services Specialist, you will help guide our patients through the financial impact of their medical services, from routine eye exams to surgical procedures.  This may include helping patients understand their insurance policy and what it may cover, providing estimated out of pocket quotes, and helping to establish payment terms that are mutually practical for both parties.    

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provide great customer service to our patients via phone calls to obtain payment, set up payment plans, and pre-collect on procedures.
  • Help patients understand their insurance coverage and meet their financial responsibilities for services rendered or upcoming.
  • Communicate insurance co-pays, deductibles, co-insurances, and out of pocket expenses for point of service collections.
  • Process patient balances in accordance with collection procedures.
  • Review practice management systems (NextGen) for appropriate patient balances, payments, adjustments, overpayments, duplicate payments, or errors.
  • Handle aspects of patient collection processes in a timely manner and in accordance with lawful collection policy and procedures.
  • Notify collection agency of account transactions.
  • Participate in regular team meetings; provides positive feedback and suggestions.
  • Ability to navigate through and understand the Electronic Practice Management and Electronic Health Records (NextGen).
  • Other duties as assigned. 
JOB QUALIFICATIONS 
To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
 
EDUCATION AND/OR EXPERIENCE
  • High School Diploma/ GED
  • 1-3 years’ experience in customer service preferably in a healthcare setting
  • Proven ability to provide superior customer service in a professional, compassionate and friendly manner. 
  • Able to effectively communicate and work efficiently with patients, staff, physicians, and administration.
About Us:
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
 
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com 

Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Unifeye Vision Partners