Ophthalmic Tech - Triage Job - Minnetonka, MN
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Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments.
MN Eye Consultants is currently hiring for a Full-time (1.0 FTE) Triage Tech for our Minnetonka clinic.
SUMMARY
The Triage Technician is a dual clinical role with primary functions split between handling patient phone calls and triaging ocular concerns to determine the urgency of clinic visits, and performing measurements and tests as part of the patient work up necessary for the provider to determine a diagnosis and provide treatment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
MN Eye Consultants is currently hiring for a Full-time (1.0 FTE) Triage Tech for our Minnetonka clinic.
SUMMARY
The Triage Technician is a dual clinical role with primary functions split between handling patient phone calls and triaging ocular concerns to determine the urgency of clinic visits, and performing measurements and tests as part of the patient work up necessary for the provider to determine a diagnosis and provide treatment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Phone Triage-Specific
- Triage patient phone calls, answer questions and resolve concerns as directed by the provider to achieve patient satisfaction.
- Determine the urgency for a clinic visit, if at all, and schedule patients accordingly.
- Properly document all calls using the Patient Communication log in the Electronic Health Record (EHR).
- Initiate tasks via EHR when necessary to enlist the assistance of other team members to resolve the patient’s request and/or concern.
- Accurately complete medication refill requests obtained via fax, phone call, and patient portal.
- Other phone-specific duties as assigned.
JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
EDUCATION AND/OR EXPERIENCE
EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent.
- 1+ years’ experience as an Ophthalmic Technician, preferably working in a surgical practice.
- Comprehensive knowledge and proficient use of EHR system preferred.
- Knowledge of medical terminology preferred.
About Us:
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.