Pre-Operative Surgical Coordinator Job – Upland, CA
Pacific Eye Institute is subject to and required to follow the California Department of Public Health’s COVID-19 vaccine order, dated August 5, 2021, for healthcare facilities within the State of California.
It is a job requirement that any candidate who accepts employment with UVP be fully vaccinated by their hire date, subject to submission of documentation of a medical condition or a sincerely held religious belief, practice or observance that may be entitled to a reasonable accommodation that does not pose an undue hardship on the operation of the business.
New Team Members will be required to submit their COVID-19 vaccine record prior to their hire date.
Unifeye Vision Partners is currently hiring for a Pre-Operative Surgical Coordinator, Upland, CA
SUMMARY
Pre-Operative Surgical Coordinator will be responsible for coordinating with patients and the Ambulatory Surgery Center to ensure all pre-operative labs, medical clearances, and pre-operative instructions for patients are provided in advance of the surgery date. You will be responsible for completing all pre-operative calls using specific physician guidelines, along with completing all clinical and surgical disability correspondence for patients
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assists the team in reviewing patient record prior to surgery to ensure all pre-operative medical clearance is obtained, including labs, history and physical, etc.
- Answers and originates a large number of patient calls to answer questions about their surgical procedure, payments due, and provide detailed pre-operative instructions.
- Answer patient questions and provide assistance in completing all disability paperwork.
- Utilize our medical office software to schedule new and follow-up appointments for our patients as needed.
- Update necessary records, including patient demographics and insurance coverage if needed.
- Experience understanding patient out-of-pocket fees, eligibility, and authorizations.
- Maintain confidentiality of all patient records.
- Verify, update and enter insurance information into the electronic practice management system (EPM) including policy information, benefit coverage, and referrals, as needed.
- Identify any potential comanage accounts and effectively communicate this information to patients and medical offices.
- Other co-management duties as assigned.
- Provide timely responses to voicemail and email inquiries.
- Provide feedback to scheduling staff or appropriate business office staff of necessary waivers or special instructions that may be needed.
- Ensure company COVID protocols are followed.
- Other duties as assigned.
KNOWLEDGE/SKILLS/ABILITIES
- General knowledge of medical terms, conditions, and surgical flow.
- General knowledge of pharmaceutical terms and medications.
- Professional verbal communication skills showing high level patient service.
- Organized and can move between multiple tasks while maintaining progress in work and attention to detail.
- Strong organizational and multi-tasking abilities.
- Basic knowledge of insurance processes and procedures.
- High school diploma required.
- LVN license required.
- Experience in a medical or healthcare office required, experience in ophthalmology or optometry preferred.
- Bilingual English/Spanish preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
- Licensed Vocational Nurse license is required.
This position has no supervisory responsibility.
To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.