Director of Operations Job - Golden Valley, MN

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With five locations throughout the Twin Cities metro area, Northwest Eye is among the largest specialty eye care providers in the Midwest. Our environment is both dynamic and adaptable! 

The Director of Operations for Northwest Eye and Minnesota Retina Associates is responsible for overseeing the strategic and operational aspects of clinical services and patient access across all Northwest Eye and Minnesota Retina locations. The position recommends and leads the strategy (both short and long term) as well as implementing, measuring, and improving processes, procedures, and services. This includes day-to-day management of multiple clinics and lines of service, providing necessary leadership and direction to assure high quality, safe, cost effective, and profitable patient care.

  • Develop, establish, and oversee clinical, optical, and patient access operating policies and procedures, ensuring consistency with practice goals, mission, vision, and values.
  • Prepare and manage operations P&L’s and financial results.
  • Prepare special reports and analyze statistics and data as necessary.
  • Measure and compare UVP’s performance against industry benchmarks.
  • Proactively promote an environment of accountability and performance measurement.
  • Identify performance problems and develop strategic ways to seek resolution.Ensure compliancewith internal policies and procedures as well as with state and federal laws, third party payer regulations, and other pertinent safety, quality, and regulatory bodies.
  • Facilitate productive and collaborative communication between physicians/providers, management, and all team members. Address and participate in provider relations activities, including CGB meetings and administration.
  • Monitor patient satisfaction and patient feedback for implementing continuous operational improvement.
  • Participate in short and long-range planning and the development of organizational goals, strategic plans and objectives.  Evaluate opportunities and recommend capital and efficiency improvements.
  • Facilitate implementation and integration of growth initiatives, including but not limited to facility expansion and new service lines.
  • Ensure appropriate staffing including hiring, orientation and performance evaluations, training, coaching and counseling of team members. Participates in provider recruitment.
  • Monitor provider schedules striving to balance patient loads, accessibility for patients to sub-specialty providers, wait times (to get on schedule and to be seen on day of scheduled appointment), and company resources (team members, space, equipment).
  • Maximize office productivity through proficient use of appropriate software applications and systems, effective utilization of resources and delegation of duties.
  • Promote and endorse teamwork.
  • Maintain professional affiliations, enhance professional development, and help to facilitate external relationships to keep current in the latest health care trends and to develop positive coordinated care efforts.
  • Partner with support service teams (revenue cycle, ASC) to optimize practice success.
  • Act in a manner of integrity which is consistent with UVP’s core values, demonstrating respect for the company and its team members, while maintaining a constant focus on meeting and exceeding patient expectations.
  • Other duties as assigned.
Responsible for the overall direction, coordination and evaluation of department and team members.  Carries out leadership responsibilities in accordance with UVP's affiliated practice's protocols, policies and applicable laws.  Includes, but not limited to, budget preparation, monitoring, and analysis, recruitment and hiring activities, performance management including annual reviews, coaching, counseling and discipline, team member training and development, timecard approval, plans, assigns and directs work, pay recommendations, addresses issues and concerns, facilitates conflict resolution, and models UVP's code of conduct and core values at all times.

Incumbent is responsible for providing supervision and leadership to staff in the following job titles.
  • Clinic Manager
  • Optical Manager
  • Patient Access Manager
  • Resource Allocation Specialist
  • Bachelor’s degree (B.A.) from four-year college or university or equivalent combination of education and experience.
  • At least 5+ years’ experience in a similar role; multi-site experience a must.
  • Experience or knowledge of ophthalmology, optometry, or ambulatory surgery centers is preferred, but not required.
  • Act in a manner of integrity which is consistent with UVP’s core values, demonstrating respect for the company and its team members, while maintaining a constant focus on meeting and exceeding customer expectations.
  • Demonstrated results and performance orientation – strong commitment to quality and excellence.
  • Ability to develop and execute strategic and creative ideas and innovative approaches to improve teamwork, patient care, work processes, and/or productivity.
  • Experience in preparing and managing P&L’s and delivering financial results.
  • Proven critical thinker and problem solver.
  • Strong organizational, interpersonal and communication ability.
  • Establishes clear expectations and continuously measures performance. Maintains focus on priorities.
  • Team player able to create and sustain a service-oriented culture.
  • Demonstrated ability to work with physicians/providers, team members, and leadership.
  • Willingness to articulate position and concerns; comfort with challenging the prevailing point of view.
  • Knowledgeable of electronic practice management and electronic medical records systems to leverage systems and processes.
  • Commitment to professional/personal growth and development as well as that of team members.
  • Values diversity in culture, ethnic background, thought, etc.
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Number: 8a7887a88fa7a144018fc63cde580e33

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Unifeye Vision Partners