COVID Screener Job - Golden Valley, MN

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Job Number: 8a78859f73b5526a0173c4c0edd76710

COVID Screener
The COVID Screener is responsible for welcoming and initiating the overall first impression of our patient and guest arrival experience. This position proactively welcomes and engages with our patients and visitors by fielding inquiries, facilitating efficient interactions, and performing COVID-19 screening protocol.
Essential Duties and Responsibilities
  • Welcome and engage all patients and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation.
  • Conduct required COVID-19 screening protocol according to protocol, including but not limited to, taking the temperature and asking COVID-19 exposure and symptom questions to every team member, patient and visitor and providing additional direction based on results.
  • Speak with others using clear and professional language. Develop and maintain positive working relationships with others.
  • Support the team to reach common goals. Listen and respond appropriately to the concerns of other employees.
  • Complies with established standards and protocols of Northwest Eye goals and objectives including compliance with HIPAA and PHI standards and protocols. Contact appropriate individual or department to resolve patient requests and problems.
  • Maintains comprehensive and accurate knowledge provider location and schedules and general information on a daily basis to provide accurate information to patients and guests.
  • Other duties as assigned.
Education and/or Experience Required
High school education and one year experience in customer service.
Location/Schedule Details: This full-time, 5 day/week position is based in our Golden Valley clinic but may require travel to other Northwest Eye locations (Maple Grove, Minnetonka, St. Anthony or Wayzata). Hours vary between 7:30am-5:00pm.
EEO Employer: Women, Minorities, and the Disabled are encouraged to apply.

Job Number: 8a78859f73b5526a0173c4c0edd76710

Apply Now
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