Contact Lens Coordinator Job - Minnetonka, MN
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Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments.
MN Eye Consultants is currently hiring for a full-time (1.0 FTE) Contact Lens Coordinator in our Minnetonka clinic.
Position Summary:
The Contact Lens Coordinator is the first point of contact in assisting the Doctors of Optometry and Technicians regarding contact lens ordering through Electronic Health Records and patient phone calls. They are responsible for all Minnesota Eye Consultants locations regarding policies and procedures, returns, receiving orders, ordering contact lenses, insertion and removal classes, training and development of appropriate clinical staff, and accounts payable reconciliation. Starting pay is $20.00-23.00/hour.
The Contact Lens Coordinator is the first point of contact in assisting the Doctors of Optometry and Technicians regarding contact lens ordering through Electronic Health Records and patient phone calls. They are responsible for all Minnesota Eye Consultants locations regarding policies and procedures, returns, receiving orders, ordering contact lenses, insertion and removal classes, training and development of appropriate clinical staff, and accounts payable reconciliation. Starting pay is $20.00-23.00/hour.
Location and Schedule:
This position is based in our Minnetonka clinic. You may travel to other locations (Woodbury, Blaine and Bloomington). This position works Monday-Friday with hours between 7:15am – 4:45pm.
Essential Duties and Responsibilities:
- Utilize EHR regarding contact lens tasks and provides timely and professional assistance to patients utilizing the central contact lens phone line in an efficient and effective manner.
- Triage patient phone calls regarding contact lens questions and concerns; resolve concerns as directed to achieve patient satisfaction.
- Ensure accurate and timely ordering, order verification, re-ordering, payments, dispensing, invoicing, and returns of contact lenses for all locations.
- Coordinate and accurately document inventory of contact lenses, trials, supplies, in addition to stocking and dispensing of contacts for all Minnesota Eye Consultants locations in accordance with protocol.
- Communicate with patients in a professional and courteous manner; ensure thorough patient education on contact lens policies and procedures.
- Communicate with insurance providers in a professional and courteous manner verifying contact lens benefits when necessary.
- Ensure proper coding technique is used, i.e. proper linking of diagnoses to contact lens orders and/or procedures to follow protocol with billing insurance companies when necessary.
- Participate in regular team meetings and reports progress to ensure effective team and inter-department communications.
- Train and help development of adjacent clinical staff to ensure they are aware of best practice for Contact Lens template in EHR system and understand basics of procedures and policies.
- Maintain and ensure accuracy with Contact Lens Fitting appointments in home clinic.
- Conduct Insertion and Removal (I&R) training with patients as scheduled in home clinic (travel expected if other Contact Lens Coordinator is Out of Office).
- Scan contact lens invoices into EHR weekly.
- Other duties as assigned.
Education and/or experience required:
- Familiarity with EHR systems, internet and Microsoft Outlook.
- Optical experience is highly desirable.
Benefits
- Health Insurance (medical, dental, vision, HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
- Employee Assistance Program
- Employee Discounts
About Us:
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.