Patient Service Representative Job – Minnetonka, MN
Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments.
MN Eye Consultants is currently hiring for a full-time Patient Service Representative for our Minnetonka clinic.
MN Eye Consultants is currently hiring for a full-time Patient Service Representative for our Minnetonka clinic.
SUMMARY
The Patient Service Representative is responsible for welcoming patients and visitors to MEC in a warm and friendly manner and helping to prepare for their visit. This includes problem resolution and assisting with paperwork including demographics, insurance information, and collecting co-payments and/or past due balances in a timely manner. Starting pay is $20.00/hour.
LOCATION & SCHEDULE
This position is based in our Minnetonka clinic but will be required to work shifts at other MEC clinics as needed. This position will work an 8 hour shift Monday – Friday between the hours of 7:30am – 5pm with one day staying until 8:00p. Also, there is a Saturday morning from 7:30am-12:00p (would then get a half day off during the week) once per month.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Welcome patients and visitors in a warm, friendly, prompt manner as the first point of contact in the overall patient experience and assist with navigational needs and appointment scheduling.
- Verify, obtain, enter and update patient demographics, insurance, referring physician, primary care provider, and other required fields as assigned.
- Assist patients with completion of pertinent forms including but not limited to medical history, patient agreement, workers compensation.
- Collect patient payments for self-pay appointments, co-payments, outstanding balances, and fees for contact lens related items.
- Daily cash reconciliation and posting of cash batch.
- Coordinate and assist patients with transportation needs.
- Prepare patient charts in advance for both clinic and laser visits including printing fee tickets for add on appointments.
- Prepare surgery and dry eye patient packets and laser post-op kits.
- Distribute daily visit paperwork.
- Scan patient paperwork into the electronic health record.
- Facilitate lobby safety and cleanliness as well as cleaning lanyards and badges.
- Comply with established standards and protocols of MEC goals and objectives including compliance with HIPAA and PHI standards and protocols.
- Other duties as assigned.
EDUCATION AND/OR EXPERIENCE
- High school diploma/GED
- 1-2 years related customer service experience
- Health care experience preferred
BENEFITS
- Health Insurance (medical, dental, vision, HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
- Employee Assistance Program
- Employee Discounts
About Us:
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Orthoptist Job – Minnetonka, MN
Orthoptist Job – Minnetonka, MN
With five locations throughout the Twin Cities metro area, Northwest Eye is among the largest specialty eye care providers in the Midwest. Our environment is both dynamic and adaptable! The variety of patients you interact with each day and cutting-edge eye health practices will keep you at the top of your game.
Northwest Eye has a current opening for a Orthoptist at our Minnetonka Crosstown location.
POSITION SUMMARY
To accurately and efficiently perform an extensive number of advanced level data collection functions as delegated by the physician to allow for proper professional diagnosis of patient’s conditions and to do so in a way that instills patient confidence in the treatment. Assist in the training and mentoring of less experienced clinical staff. Starting pay is $34.00-38.00/hour.
ESSENTIAL JOB RESPONSIBILITIES
- Performs diagnostic and therapeutic assessment of children and adults with strabismus, amblyopia, diplopia and disturbances of binocular function
- Performs visual assessment of non-verbal patients using teller acuity cards, visual preference assessment and fixation assessment
- Binocular vision is assessed using stereo testing including Titmu, Randot E, Randot stereo tests, Lang and Haploscopic instruments such as the Synoptophore or Troposcope
- Ocular alignment is assessed using all methods available including prism and cover, single cover, simultaneous prism and cover, Maddox rod, Hirschberg, Krimsky and knowledge of the Bielschowsky three step test
- Vergence amplitudes for phoric deviations, both vertical and horizontal are measured when necessary
- Treatment plans for amblyopia; diplopia and other forms of strabismus are developed in accordance with the referring Ophthalmologist and carried out by the Orthopist
- Press on prism and sphere application
- Bangerter foil treatment and application
- Advanced lensometry, including measurements of prism in glasses
- Knowledge of visual malingering and the tests necessary to make the diagnosis
- Assisting in in-office procedure for adjustable suture
- Specific skill may include refraction, visual field testing, electrophysiologic testing, low vision testing and surgical assisting
- Communicates prescriptions and refills to pharmacies and documents in patient’s charts
- Knowledge of equipment and instrument maintenance/calibration
- Interact with MD’s, OD’s, Clinic Manager, Executive Director
- Interact with other members of the clinical team
OTHER REQUIREMENTS
- Prioritize patients for maximum patient flow
- Triage
- Manage secure messaging process
- Clean equipment between patients
- Strong communication and interpersonal skills
- Organized with attention to detail
- Analytical
- Problem solver
- Ability to multi-task
- Personable and empathetic with patient’s needs and concerns
- Ability to work as a team member
- General computer skills
EDUCATION & CERTIFICATIONS
- High school diploma or equivalent
- BA or BS degree
- American Orthoptic Council certification
- COT/COMT certified preferred
- Maintain certification in CPR
BENEFITS
- Health Insurance (medical, dental, vision, HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
- Employee Assistance Program
- Employee Discounts
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Number: 8a78839f9b1376bd019bc24f93c17253