Triage Supervisor Job – Bloomington, MN
MN Eye Consultants is currently hiring for a full-time (1.0 FTE) Triage Supervisor for our Bloomington clinic.
SUMMARY
The Triage Supervisor is primarily a triage role with functions split between handling patient phone calls and triaging ocular concerns to determine the urgency of clinic visits and on the rare occasion (to keep up on skills), performing measurements and tests as part of the patient work up necessary for the provider to determine a diagnosis and provide treatment. This role will also oversee and supervise the triage team. This individual will need to maintain a fast pace and function in a highly skilled, multitasking environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Triage patient phone calls, answer questions and resolve concerns as directed by the provider to achieve patient satisfaction.
- Assist triage team members questions and support as appropriate.
- Provide a higher level of accountability and quality control
- Spot check/audit phone call recordings and provide feedback/educate team members as needed
- Determine the urgency for a clinic visit, if at all, and schedule patients accordingly.
- Properly document all calls using the Patient Communication log in the Electronic Health Record (EHR).
- Initiate tasks via EHR when necessary to enlist the assistance of other team members to resolve the patient’s request and/or concern.
- Accurately complete medication refill requests obtained via fax, phone call, and patient portal.
- Review queues and status updates
- Send communications to teams when help is needed
- Assist and coordinate Urgent appointments via Microsoft Teams (Call Center).
- Coordinate and triage ERFC’s (Via Email).
- View reports and look for improvements for efficiency
- Provide stats once a month to the clinic manager and director of clinical operations for monthly board meeting
- Set metrics and goals by monitoring Ring Central Live as well as Overall Business Analytics
- Assist with doc-to-doc communications when referring providers call in
- Other duties as assigned
- High school diploma or equivalent plus one-year certificate from college or technical school.
- 1+ years’ experience as an Ophthalmic Technician, preferably working in a surgical practice.
- Comprehensive knowledge and proficient use of EHR system preferred.
- Knowledge of medical and ophthalmic terminology is preferred.
- Previous ophthalmology experience highly preferred.
- Health Insurance (medical, dental, vision, HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
- Employee Assistance Program
- Employee Discounts
About Us:
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Medical Billing Specialist Job – Bloomington, MN
Medical Billing Specialist Job – Bloomington, MN
Unifeye Vision Partners is currently hiring for a full-time Medical Biller. This position can be hybrid or remote.
SUMMARY
Performs various business office functions including but not limited to actively working Accounts Receivables, processing of insurance claims, electronic billing, posting of payments, timely account follow-up, collecting patient balances and setting up payment plans, answering patient questions on the phone along with end of day and month end balancing in accordance with business office policies and procedures to strengthen our Revenue Cycle.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Knowledge of the A/R process and works aging reports according to supervisor direction.
- Process and submit pending insurance claims in accordance with billing guidelines and department procedures including follow up.
- Troubleshoot claims and work with third party payers as well as patients to resolve the billing. This includes submitting corrected claims and creating appeal letters.
- Posting of remittances from third party payers along with patient payments.
- Collections of patient balances in accordance with collection procedures.
- Analyze reimbursement audits to ensure transaction processing accuracy.
- Provide customer service while addressing patient billing calls; resolves issues to meet patient needs or requirements in a timely and proactive manner.
- Ensure daily balancing of posted charges and transactions.
- Ability to navigate through and understand the Electronic Practice Management and Electronic Health Records (NextGen).
- Processing of correspondence and filing in a timely manner.
- Participate in regular team meetings; provide positive feedback and suggestions.
- Other duties as assigned.
- Associate’s degree (AA) from two-year college or technical school preferred; and/or equivalent experience.
- Three or more years’ experience in Medical and Insurance Billing, including knowledge of health insurance plan benefits and medical policies, ICD-10 and CPT codes.
- Health Insurance (medical, dental, vision, HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
- Employee Assistance Program
- Employee Discounts
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Regional IT Director Job – Bloomington, MN
Regional IT Director Job – Bloomington, MN
- Uses knowledge of systems analysis, workflow planning, clinical and business requirements, and translates them into functional specifications and delivery of IT services. IT service functions include telephones, network, server, workstation, wireless, other related infrastructure services and PM/EMR performance.
- Manages an IT helpdesk and Helpdesk Software system. Acts as escalation point for the IT team and leverages external resources as needed.
- Manages all software applications, including reporting functions.
- Manages system integration and data sharing across systems.
- Leads and develops teamwork across the organization for the design, build, implementation, and support of the electronic medical record and practice management systems.
- Leads complex implementation projects across multiple departments and multiple locations.
- Communicates effectively with team and with all levels of team members across the organization; anticipates their needs when possible.
- Communicates effectively with end users that is timely, provides clarity, and with the ability to translate technical terminology for non-technical audiences.
- Prepares team members to adopt new workflows and tools and uses change management leadership skills in the execution.
- Manages operations and contingency planning for IT.
- Uses evaluation and quality measures to monitor service effectiveness as well as the application of Healthcare IT best practices.
- Manages service agreements and contracted service providers; communicates effectively with service partners to maintain productive working relationships.
- Applies current and evolving IT security standards, applicable privacy laws, HIPAA, and Meaningful Use standards.
- Works closely with the Revenue Cycle team to ensure performance and workflow are maintained.
- Fully develops and manages the regional budget with the SVP, IT.
- Creates a high-performance IT team, including direction and support for IT team and direct reports. Identifies performance issues and seeks resolution.
- Manages key projects for the SVP, IT and represents IT for CGB meetings.
- Other duties as assigned.
- Bachelor’s degree (B.A.) from a four-year college or university.
- 5-10 years related experience and/or training required with 3 years in a leadership role.
- Patient care/clinic operations and electronic medical records systems experience a must.
- Excellent project management skills.
- Demonstrated ability to identify value and benefits of technology.
- Openness to coaching and ability to learn quickly.
- Knowledge of and experience with IT security standards, applicable privacy laws, HIPAA, and Meaningful Use standards.
- Act in a manner of integrity which is consistent with UVP’s core values, demonstrating respect for the company and its team members, while maintaining a constant focus on meeting and exceeding customer expectations.
- Technical Skills Required:
- Background in implementation and support of networks and equipment.
- Experience in deploying Cloud systems (AWS/Azure/Google).
- Exchange/Active Directory/DNS/DHCP Administration.
- Windows Server Administration.
- Microsoft SQL server support and basic administration.
- Experience in environment with EMR and Practice Management systems.
- Health Insurance (medical, dental, vision, HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
- Employee Assistance Program
- Employee Discounts
Ophthalmic Technician II Job – Bloomington, MN
Ophthalmic Technician II Job – Bloomington, MN
- Open exam rooms at the beginning of the shift, ensure all equipment is clean and ready for the doctor
- Obtain complete patient histories including chief complaint, past ocular/medical history, family medical/ocular history and history of allergies and medications.
- Perform and document subjective and objective ophthalmic testing efficiently to provide basic and extensive information necessary for ophthalmic examinations. This includes but is not limited to: history, visual acuities, lensometry (manual and auto), keratometry (manual and automated) visual fields, tonometry, A-scan, B-scan, fundus photography, perform refractive surgery workup’s, assist with basic and complex clinical procedures
- Acquaint all patients with the office procedures to which they will be exposed. Inform patients of the purpose of all tests personally performed and how they will be affected during the tests.
- Assist in the maintenance and calibration of equipment
- Assist with ongoing education and mentoring of staff
- Stock all necessary supplies; clean all equipment and close down exam rooms at the end of the day
- Regularly communicate and interact with Clinic Manager, MD’s, OD’s, and other members of the clinical team
-
High school diploma or equivalent
-
1-2 years of experience as an Ophthalmic Assistant or Technician
- Basic Life Support within six months of employment
- COA, COT or COMT preferred but not required
- Health Insurance (medical, dental, vision, HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
- Employee Assistance Program
- Employee Discounts
Medical Scribe Job – Bloomington, MN
Medical Scribe Job – Bloomington, MN
MN Eye Consultants is currently hiring for a full-time (1.0 FTE) Medical Scribe in our Bloomington clinic.
Position Summary:
The Scribe assists the Doctors of Ophthalmology and/or Optometry with documentation of the patient exam into the patient’s electronic health record (EHR). The Scribe will also assist with facilitation of surgery and procedure scheduling and scheduling of return appointments as directed by the provider. Partners with other clinic staff to facilitate efficient clinic flow and ensure quality patient care. Starting pay is $18.50-21.00/hour.
Location and Schedule:
This position is based in our Bloomington clinic but will be required to travel with the Physician and Physician Practice Coordinator to other MEC clinics as needed based on the Physician’s schedule. This position works Monday-Friday with hours varying between 7:00am – 5:00pm.
Essential Duties and Responsibilities:
- Document patient exam in EHR, scribing all elements of the patient exam including contact lens template, procedure orders, e-prescribing medications and scheduling the return to clinic.
- Provide patient and family counseling/education as needed, including the creation of medication grids.
- Dispense medication and/or over the counter product samples as directed.
- Print and dispense glasses and/or contact lens prescriptions as directed.
- Review all chart notes and correspondence daily to ensure accuracy and completeness. Ensure chart documentation meets ICD-10 requirements.
- Obtain patient signature on consent documents for in lane procedures.
- Set up exam rooms per provider preference, keep exam rooms stocked and clean between patients; cleaned at end of each work day; assist in maintaining public spaces for professional appearance.
- Run EHR reports at end of clinic to ensure completion of patient documents.
- Partner with providers to prepare culture documents, ensure proper storage of specimens, contact lab for pickup and ensure specimen is in the lockbox for pick up.
- Attend trainings and stay current on requirements for Merit Based Incentive Payment System (MIPS) measures, HIPAA compliance and Protected Health Information.
- Schedule return appointments and/or enter recalls in Electronic Practice Management (EPM) as ordered by the provider, including referrals to outside providers
- Other duties as assigned.
- High schedule diploma or equivalent.
- No previous experience required.
- Great experience for future medical students
- Keyboarding and computer knowledge.
- Previous experience with EHR systems and ophthalmology/optometry experience preferred.
- Bilingual a plus.
- 1-2 years related experience in a medical office or equivalent education preferred.
- Knowledge of medical terminology preferred.
- Health Insurance (medical, dental, vision, HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
- Employee Assistance Program
- Employee Discounts
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Refractive Surgery Consultant Job – Bloomington, MN
Refractive Surgery Consultant Job – Bloomington, MN
MN Eye Consultants is currently hiring for a Refractive Surgery Consultant for our Bloomington clinic. This is a hybrid role: part time in the office and part time remote (after training and meeting expectations).
SUMMARY
- Comprehensive knowledge and patient flow expert for Minnesota Eye Consultants’ elective services, such as refractive procedures and processes in order to effectively counsel, educate and schedule patients.
- Respond timely and accurately to patient phone and in-person inquiries.
- Provide an exceptional patient experience during the consultation and pre-operative portion of the LASIK surgery and Advanced Cataract appointments, including but not limited to, proper patient education and counseling, scheduling, and paperwork/payment collection.
- Effectively collaborate with management to promote exceptional patient experience.
- Proactively follow-up with non-committed patients, engaging in the education process.
- Accurately prepare patient charts for upcoming procedures.
- Monitor electronic medical records task box; complete all assigned tasks according to policy and protocols.
- Complete 30-day refractive cards and letters; send to patients.
- Coordinate referrals for surgery by obtaining approval from providers and scheduling surgery and all post-operative appointments.
- Other duties as assigned.
- Health Insurance (medical, dental, vision, HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
- Employee Assistance Program
- Employee Discounts
- This position is eligible to receive additional compensation in the form of bonuses/commissions
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Ophthalmic Technician II Job – Bloomington, MN
Ophthalmic Technician II Job – Bloomington, MN
- Open exam rooms at the beginning of the shift, ensure all equipment is clean and ready for the doctor
- Obtain complete patient histories including chief complaint, past ocular/medical history, family medical/ocular history and history of allergies and medications.
- Perform and document subjective and objective ophthalmic testing efficiently to provide basic and extensive information necessary for ophthalmic examinations. This includes but is not limited to: history, visual acuities, lensometry (manual and auto), keratometry (manual and automated) visual fields, tonometry, A-scan, B-scan, fundus photography, perform refractive surgery workup’s, assist with basic and complex clinical procedures
- Acquaint all patients with the office procedures to which they will be exposed. Inform patients of the purpose of all tests personally performed and how they will be affected during the tests.
- Assist in the maintenance and calibration of equipment
- Assist with ongoing education and mentoring of staff
- Stock all necessary supplies; clean all equipment and close down exam rooms at the end of the day
- Regularly communicate and interact with Clinic Manager, MD’s, OD’s, and other members of the clinical team
-
High school diploma or equivalent
-
1-2 years of experience as an Ophthalmic Assistant or Technician
- Basic Life Support within six months of employment
- COA, COT or COMT preferred but not required
- Health Insurance (medical, dental, vision, HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
- Employee Assistance Program
- Employee Discounts
Systems Administrator Job – Bloomington, MN
Systems Administrator Job – Bloomington, MN
- Strong ability to troubleshoot and resolve server, desktop, network or other IT issues.
- Strong Microsoft, SQL, Azure, and Google Cloud experience
- Firewall experience – Meraki , Sonicwall
- Complex VLAN Configurations – Meraki
- Experience with Medical Practice Management systems and Electronic Medical Records systems
- Strong Experience in physical to virtual/cloud Server Migrations
- IIS Administration and SSRS deployments
- Application deployments.
- PowerShell, scripting and Automation
- Office 365 Administration
- AD / GPO management and implementation
- Strong experience in migrating SQL databases and other Database Technologies
- Experience with Microsoft Azure deployment and Administration
- O365 Exchange Administration
- Highly motivated and must be able to work with minimal supervision
- VOIP
- Wireless LAN Controller/Access Point management
- AD Domain Trusts Consolidation and migration
- Manage Corepoint Interface Engine
- Familiarity with security issues in the cloud such as intrusion, penetration, and vulnerability scanning
- Work effectively with both business and technical stakeholders
- Strong communication skills to influence others
- Ability to independently learn new technologies and data related approaches
- Strong analytic skills related to working with structured and unstructured datasets
- Critical and conceptual thinking skills
- Demonstrated knowledge working with solution teams to incorporate standards
- Strong project management and organization skills
- Ability to create positive and high-performance work cultures
- Excellent oral, written, presentation and communication skills in addition to good interpersonal skills
- Exceptional problem solving, analytical and organizational skills with a detail-oriented attitude
- Ability to think beyond convention and develop long-term visions to meet future requirements
- Ability to work in a close team environment
- Minimum Associates Degree in computer sciences or related study or 10+ Years of experience or equivalent combination of training, certifications, work
- Experience with System Integrations resulting from Mergers and Acquisitions
- Experience scheduling/automating scripts
- PM
- EMR
- On call evenings and weekends as needed.
- Must be able to travel to all UVP MN locations as needed. Must have a reliable transportation. Company will reimburse for mileage when traveling between sites.
- Health Insurance (medical, dental, vision, HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
- Employee Assistance Program
- Employee Discounts
Casual Float Ophthalmic Technician I/II Job – Bloomington, MN
Casual Float Ophthalmic Technician I/II Job – Bloomington, MN
MN Eye Consultants is currently hiring for a Casual Float Ophthalmic Technician I/II. You must be willing to travel to all locations: Bloomington, Minnetonka, Woodbury and Blaine.
Position Summary
This position is responsible for performing measurements and tests that provide the physician with the information needed to arrive at a diagnosis and to prescribe treatment. This position primarily works with Doctors of Optometry but may see patients for any MEC provider within their skill-set. Starting pay is $20.00-30.00/hour.
Essential Duties and Responsibilities
- Welcome and acknowledge all patients and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation.
- Obtain complete patient histories including chief complaint, past ocular/medical history, family medical/ocular history and history of allergies and medications.
-
Perform and document subjective and objective ophthalmic testing efficiently to provide basic information necessary for ophthalmic examinations. This includes but is not limited to: history, visual acuities, lensometry (manual and auto), refractometry, keratometry (manual and automated), visual fields, tonometry, assisting with office procedures
-
Educate patients regarding diagnostic testing and their clinic visit
-
Open and close exam rooms, ensure all equipment is clean and ready for the doctor; stock all necessary supplies
-
High school diploma or equivalent
-
Minimum of 1 year of direct patient care experience within an eye clinic or Medical Assistant, Nursing Assistant or LPN experience
-
Optometry or Ophthalmology experience preferred but not required
- Health Insurance (medical, dental, vision, HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
- Employee Assistance Program
- Employee Discounts
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK – laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.
MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to www.unifeyejobs.com
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Ophthalmic Technician I Job – Bloomington, MN
Ophthalmic Technician I Job – Bloomington, MN
Location/Schedule
- Open exam rooms at the beginning of the shift, ensure all equipment is clean and ready for the doctor
- Obtain complete patient histories including chief complaint, past ocular/medical history, family medical/ocular history and history of allergies and medications.
- Perform and document subjective and objective ophthalmic testing efficiently to provide basic and extensive information necessary for ophthalmic examinations. This includes but is not limited to: history, visual acuities, lensometry (manual and auto), keratometry (manual and automated) visual fields, tonometry, A-scan, B-scan, fundus photography, perform refractive surgery workup’s, assist with basic and complex clinical procedures
- Acquaint all patients with the office procedures to which they will be exposed. Inform patients of the purpose of all tests personally performed and how they will be affected during the tests.
- Assist in the maintenance and calibration of equipment
- Assist with ongoing education and mentoring of staff
- Stock all necessary supplies; clean all equipment and close down exam rooms at the end of the day
- Regularly communicate and interact with Clinic Manager, MD’s, OD’s, and other members of the clinical team
-
High school diploma or equivalent
-
1-2 years of experience as an Ophthalmic Assistant or Technician
- Basic Life Support within six months of employment
- COA, COT or COMT preferred but not required
- Health Insurance (medical, dental, vision, HSA)
- Paid Time Off (PTO)
- Holiday Pay
- 401K Retirement Savings Plan
- Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
- Employee Assistance Program
- Employee Discounts