Patient Service Representative Job – Eastvale, CA

Patient Service Representative Job – Eastvale, CA

Pacific Eye Institute is subject to and required to follow the California Department of Public Health’s COVID-19 vaccine order, dated August 5, 2021, for healthcare facilities within the State of California.

It is a job requirement that any candidate who accepts employment with UVP be fully vaccinated by their hire date, subject to submission of documentation of a medical condition or a sincerely held religious belief, practice or observance that may be entitled to a reasonable accommodation that does not pose an undue hardship on the operation of the business.

New Team Members will be required to submit their COVID-19 vaccine record prior to their hire date.

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Unifeye Vision Partners is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at UVP is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 



Unifeye Vision Partners is currently hiring for a Patient Service Representative, Eastvale, CA.
 

SUMMARY

This position is responsible for patient check-in, patient check-out, as well as treating all patients in a professional and courteous manner. Review patient chart to verify necessary information and obtain appropriate signatures. Enter new patient information or update existing patient information into computer. Welcome all patients when they enter the office.
 
Essential Responsibilities
  •  Responsible for patient check-in, greeting every patient in a pleasant and professional manner
  • Mark arrival time of patients in office and make sure patients have been checked in and roomed.
  • Evaluate chart data to verify all information has been received, completed, and signatures obtained.
  • Verify and scan patient’s current insurance card.
  • Verify address, e-mail and phone number.
  • Communicate with patients if there will be a delay. Offer to reschedule if patient unable to stay.
  • Check-out all patients.
  • Schedule follow-up appointments as directed by the physician.
  • Schedule patients for transfer of care and order any required diagnostic testing.
  • Explain all fees and patient financial responsibility.
  • Secure all necessary patient signatures; obtain proper informed consent, and insurance authorization.
  • Collect fee for services and any past-due balances as required.
  •  Ensure patient satisfaction
  • Ensure that proper authorization or referral is collected for the patient.
  • Obtain authorization or referrals that have not been received by the practice.
  • Prepare charts appropriately.
  • Place telephone calls to no-show appointments and reschedule as needed.
  • Provide support on telephones.
  • Scan charts and testing into EMA in a timely manner.
  • Assist other front office personnel, as needed.
  • Perform other duties as required including training new staff.
  • Maintain refreshments in lobby area.
  • Keep lobby area maintained in clean and orderly status. Remove waste when needed.
  • Order supplies as needed.
  • Prepare coffee for the patients in the morning, turn on TV to correct channel, keep magazines organized and neat.
  • Close lobby in the evening, removing coffee, turning off the TV, removing any erroneous trash.
Qualifications
  • High school diploma or equivalent
  • Minimum of 1 year of experience working in a medical practice front office setting
  • Bilingual (Spanish) Preferred
  • NextGen experience preferred
  • Data Entry Skills
  • Friendly and compassionate disposition
  • Excellent organizational and time management skills
  • Strong interpersonal communication skills
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
This position can require travel*
 
Pay Range $16.50 – $25.00
 
 

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Ophthalmic Technician Job – Eastvale, CA

Ophthalmic Technician Job – Eastvale, CA

Pacific Eye Institute is subject to and required to follow the California Department of Public Health’s COVID-19 vaccine order, dated August 5, 2021, for healthcare facilities within the State of California.

It is a job requirement that any candidate who accepts employment with UVP be fully vaccinated by their hire date, subject to submission of documentation of a medical condition or a sincerely held religious belief, practice or observance that may be entitled to a reasonable accommodation that does not pose an undue hardship on the operation of the business.

New Team Members will be required to submit their COVID-19 vaccine record prior to their hire date.

close x

Apply Now

Unifeye Vision Partners is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at UVP is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 



Unifeye Vision Partners is currently hiring for a Ophthalmic Technician, Eastvale, CA 
 
SUMMARY
The Ophthalmic Technician is responsible for attending to patients in a timely and professional manner while providing a first-class customer service experience with all patients.  The Ophthalmic Technician performs measurements and tests that provide the physician with the information needed to arrive at a diagnosis and to prescribe treatment. 


ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Greet all patients and guests with highest level of customer service and care and in accordance with company standards.  Anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Treat each patient with respect by greeting them by name, introducing yourself, and ensuring that the patient understands tests, procedures, and the process during the exam. 
  • Obtain complete patient histories including chief complaint, past ocular/medical history, family medical/ocular history and history of allergies and medications.
  • Perform ophthalmologic tests including visual acuity, applanation tonometry, pachymetry, visual fields, corneal topography, OCTs, lensometry, and other tests as directed within the prescribed timeline.
  • Assist with patient pre- and post-op counseling, procedure set up, and performing in office procedures.  Obtain consents when needed.
  • Calibrate diagnostic equipment per manufacturer guidelines.
  • Instrument sterilization as needed.
  • Participate in trainings and meet requirements for Merit Based Incentive Payment System (MIPS) measures, HIPAA compliance and Protected Health Information.
  • Ensure opening and closing of special testing rooms. Maintain stocking of exam lanes and maintain order in work areas.
  • Ensure company COVID-19 protocols are followed.
  • This position is in-office and remote is not available. 
  • Other duties as assigned
KNOWLEDGE/SKILLS/ABILITIES
  • Knowledge of ophthalmology terms, conditions and clinical flow preferred.
  • Professional verbal communication skills, demonstrating ability to educate patients in a friendly and positive manner.
  • Ability to clearly document activities in Electronical Medical Records system preferred
  • Strong organizational skills and attention to detail with the ability to move between and progress tasks forward.
  • Bilingual English/Spanish preferred
  • Typing, Computer and Data entry
EDUCATION AND/OR EXPERIENCE
  • High school diploma or equivalent. 
  • Minimum one year of experience in Ophthalmology or Optometry setting.
CERTIFICATES, LICENSES, REGISTRATIONS

Certified Ophthalmic Assistant (COA) Certification Preferred


JOB QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation.  The requirements below are representative of the minimum knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
 
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
*This position can require travel*
 
Pay Range $ $16.50 – $25.00

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