SUMMARY

•  Responsible for patient check-in, greeting every patient in a pleasant and professional manner
• Mark arrival time of patients in office and make sure patients have been checked in and roomed.
• Evaluate chart data to verify all information has been received, completed, and signatures obtained.
• Verify and scan patient’s current insurance card.
• Verify address, e-mail and phone number.
• Communicate with patients if there will be a delay. Offer to reschedule if patient unable to stay.
• Check-out all patients.
• Schedule follow-up appointments as directed by the physician.
• Schedule patients for transfer of care and order any required diagnostic testing.
• Explain all fees and patient financial responsibility.
• Secure all necessary patient signatures; obtain proper informed consent, and insurance authorization.
• Collect fee for services and any past-due balances as required.
•  Ensure patient satisfaction
• Ensure that proper authorization or referral is collected for the patient.
• Obtain authorization or referrals that have not been received by the practice.
• Prepare charts appropriately.
• Place telephone calls to no-show appointments and reschedule as needed.
• Provide support on telephones.
• Scan charts and testing into EMA in a timely manner.
• Assist other front office personnel, as needed.
• Perform other duties as required including training new staff.
• Maintain refreshments in lobby area.
• Keep lobby area maintained in clean and orderly status. Remove waste when needed.
• Order supplies as needed.
• Prepare coffee for the patients in the morning, turn on TV to correct channel, keep magazines organized and neat.
• Close lobby in the evening, removing coffee, turning off the TV, removing any erroneous trash.