Back Office Lead Job - Rancho Cucamonga, CA

Pacific Eye Institute is subject to and required to follow the California Department of Public Health’s COVID-19 vaccine order, dated August 5, 2021, for healthcare facilities within the State of California.

It is a job requirement that any candidate who accepts employment with UVP be fully vaccinated by their hire date, subject to submission of documentation of a medical condition or a sincerely held religious belief, practice or observance that may be entitled to a reasonable accommodation that does not pose an undue hardship on the operation of the business.

New Team Members will be required to submit their COVID-19 vaccine record prior to their hire date.

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Unifeye Vision Partners is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at UVP is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 

Unifeye Vision Partners is currently hiring for a Back Office Lead, Rancho Cucamonga, CA.
 
SUMMARY
The Back Office Lead assists the doctors with documentation of the patient exam into the patient's electronic health record (EHR). The Clinic Lead will also assist with facilitation of surgery and procedure scheduling and scheduling of return appointments as directed by the provider. Partners with other clinic staff to facilitate efficient clinic flow and ensure quality patient care.
 
ESSENTIAL RESPONSIBILITIES 
  1. Greet all patients and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Treat each patient with respect by greeting them by name, introducing yourself, and ensuring that the patient understands what will happen during the exam.
  2. Document patient exam in EHR, scribing all elements of the patient exam including procedure orders, e-prescribing medications and scheduling the return to clinic. Ensure all entries are accurate by the team. 
  3. Respond to internal communications in a timely manner.
  4. Perform the following as needed: Obtain complete patient histories including chief complaint, past ocular/medical history, family medical/ocular history and history of allergies and medications.
  5. Perform ophthalmologic tests including visual acuity, applanation tonometry, pachymetry, visual fields, corneal topography, OCTs, lensometry, and other tests as directed within the prescribed timeline.
  6. The Lead will monitor and ensure all staff members get a lunch prior to the 5-hour lunch penalty. 
  7. Calibrate diagnostic equipment and perform instrument sterilization as needed.
  8. Provide patient and family counseling/education as needed, including the creation of medication grids.
LEAD RESPONSIBILITIES 
  • Oversee back-office staff workflow to ensure efficient clinic flow including daily review of clinic schedules to meet scheduling guidelines.  Ensure back-office staff work according to established work schedules, including meal and break periods. 
  • Ensure high quality and timely care for patients by reviewing and researching concerns or complaints and recommend appropriate course of action to resolve patient concerns. 
  • Train back-office team members to ensure staff are knowledgeable and proficient in their job duties and clinic flow. 
  • Monitor back-office supplies and place orders timely to maintain adequate supplies.  Ensure purchase of supplies are cost efficient and within established budget.
  • Resolve back-office staff concerns within scope of responsibilities and escalate identified performance or behavior concerns to Manager for follow-up and resolution.  
KNOWLEDGE/SKILLS/ABILITIES
  • Typing and computer knowledge required
  • Previous experience with EHR systems and ophthalmology/optometry experience highly preferred
  • Bilingual a plus
  • Knowledge of medical terminology, Ophthalmology preferred
  • Ability to perform ophthalmic test and calibrate equipment per manufacturer guidelines
EDUCATION AND/OR EXPERIENCE
  • High schedule diploma or equivalent
  • Minimum of one (1) year experience in a medical office as an ophthalmic assistant or technician   preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
  • Medical Technician Certification and Aptitude Test (MTCAT) or
  • Ophthalmic Technician Certification (OTC) strongly preferred.
 
JOB QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation.  The requirements below are representative of the minimum knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
 
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
*This position can require travel*
 
Pay Range $21.00- $25.00
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Unifeye Vision Partners